Q. Why should we hire you and not other similar companies?
A. Our company is one of a handful of British fairground hirers who specialise in providing attractions with original fairground art designs that are lovingly hand built and painted by our own genuine fairground artist with over 40 years experience as an independent showman. Because of this our attractions are built to withstand the heavy use they receive at events; alongside the fact that you can be certain your attractions will reach you in the same condition you see them in our photographs. Our company is LGBT Inclusive, and our staff are DBS Cleared and we also possess £5 million public liability insurance along with games, rides and fun food risk assessments and all attractions that require tests, are tested. We take pride in our services (both prior, during and after your event), ensuring each and every concern you may have is answered in a timely manner, leaving you to enjoy your event without any worries. Our fun foods are displayed on carts and barrows; sympathetically painted in the traditional authentic way, and none of our catering machines are cheap copies but industry high spec models, designed to handle large quantities of production. Our business is a full time concern; we create our attractions, deliver and set them up on your behalf but most importantly we are not a company who are here today, gone tomorrow; basically we care about your time having fun!
Q. How easy is it to make an enquiry?
A. Very easy indeed! Make a note of which package you'd like to hire, then contact us to let us know your hire date, time of hire required and venue postcode for an accurate quote and to see if we're available.
Q. Will there be any additional travel charges added to my hire costs?
A1. If your HIRE VENUE POSTCODE is between 0 to 30 miles from SY16 4DA then delivery is FREE.
A2. If your HIRE VENUE POSTCODE is up to 80 miles from SY16 4DA then delivery costs are £60.00.
A3. If your HIRE VENUE POSTCODE is up to 130 miles from SY16 4DA then delivery costs are £219.00.
A4. If your HIRE VENUE POSTCODE is up to 180 miles from SY16 4DA then delivery costs are £379.00 and your hire must end strictly prior to 8pm on the day of hire.
A5. If your HIRE VENUE POSTCODE is up to 230 miles from SY16 4DA then delivery costs are £539.00 and your hire must end strictly prior to 8pm on the day of hire.
A6. If your HIRE VENUE POSTCODE is up to 280 miles from SY16 4DA then delivery costs are £699.00 and your hire must end strictly prior to 6pm on the day of hire.
Q. Traditional Fairground Co. sent me a quote for services a couple of months ago; does it still stand?
A. No, quotes are valid for 28 days from hire quote date only, you will need a new quote after this time.
Q. How do we go ahead and make a firm booking?
A. A £49.00 non refundable deposit secures your booking, and ensures your date isn't taken by another client (sorry all dates are taken on a first booked first served basis; we cannot hold your date without a deposit.) 28 days prior to your event hire date, we then require the remaining payment. We accept payment via Paypal or Bank Transfer to our Traditional Fairground Co. business account. If we do not receive payment 28 days prior to your event hire, we then send you a reminder and if payment still isn't received within 5 days of that reminder, we automatically cancel your hire (and you will lose your non refundable deposit). We never attend any event where payment hasn't been made first.
Q. Can I pay over the phone with a business or credit/debit card?
A. Unfortunately, we are unable to accept cards over the phone at the present time, however we are able to accept card via Paypal.
Q. Can we pay you by pro-forma invoice/BACS after the event hire?
A. No, all balances/invoices must be strictly paid in full prior to event hire date; we DO NOT attend any event where payment has not been made first.
Q. What payment methods do you take?
A. We can accept deposit and balance payments by Bank Transfer or Paypal, and in some instances we can accept payment via Cheque, but this must be for the total hire cost on booking, and cleared in full before hire takes place.
Q. Can I pay in interest free instalments?
A. Of course you can; drop us a line for a quote, adding that you're interested in payment via instalments, and we'll send all the details over for you. Your cancellation rights are unaffected.
Q. Can I hire just a couple of attractions from you?
A. As long as your minimum hire spend meets £399.00 per booking (this cannot include any additional travel charges you may incur) then yes.
Q. How long are standard hire terms?
A. Standard hire packages are available for up to 4 hours 'straight through' hire, i.e. 2pm to 6pm (unless otherwise indicated on your agreed booking form). Manned Fun Food Hire is for 2 hours or until portioned foods run out (whichever comes first) and must run within the package hire time, i.e. if package time is 2pm to 6pm, fun foods could be 2pm to 4pm.
Q. Can we add extra hours to our unmanned hire?
A. Yes, extra hours are charged at £100.00 per hour and must run into the original hire time (i.e. 11am to 3pm becomes 11am to 4pm). The most hours we can work are 8 hours in total.
Q. What's the earliest hire can start at and what's the latest hire can finish?
A. All hire is for straight through hire (i.e. no break), and the earliest standard time we start is 9am; the latest standard time we finish is 8pm. Before and after these times a 'non standard time' charge of £100 will be added to your quote. All bookings under 130 miles from Kerry, Powys, SY16 4DA must end strictly no later than midnight on the day of hire. Any booking over 180 miles from Kerry, Powys, SY16 4DA must end strictly prior to 8pm on day of hire and any booking over 230 miles from Kerry, Powys, SY16 4DA must end strictly prior to 6pm on day of hire.
Q. Do you provide prizeware with the attractions?
A. No, we do not. However many of our clients either purchase their own prizeware sourced from discount shops or don't use prizeware at all.
Q. Do you set up the attractions on our behalf or do we have to do it ourselves?
A. You don't have to lift a finger; we come along and set your attractions up, leave you to enjoy them, then quietly and unobtrusively remove them, when booked hire time is over. It's your event and we want you to enjoy it!
Q. Can we give you a layout for where we require our attractions to go on the day of hire?
A. We strive to make your event just as you imagine it to be, so where possible, we can work to a planned layout, but where we find it is unsafe or not viable to do so (front of ponds/large drops/uneven ground etc) we reserve the right to amend these plans, sometimes at a moments notice, with no effect to your booking hire charge.
Q. What kind of access do you require on the day to set up & pull down services?
A. We require a good clear access to the venue you wish us to set our attractions up at. We will be using a VW Transporter Van. We need our access point to be clear and parking to be close to where the attractions will be (strictly no further than 50 metres from attraction display area). Do inform the venue of this information when you make your booking with them, as they nearly always like to help. You must inform us if your attractions will not be on ground level or there are steps to negotiate.
Q. What do I do if the weather is terrible on the day and my attractions are outdoors?
A. If the worst comes to the worst and mother nature isn't on our side, all is not lost! Where we are safely able to set up inside your venue, we most certainly will do so and at all points we will remain in contact with you and/or your event co-ordinator to try and make a workable solution. We have had some wedding clients who have embraced the weather (and had some awesome photographs to prove it!) and some who prefer the comfort of moving inside; whichever you are, it is our belief you can still have a fun time, where it is safe to do so. In some instances, where heavy rain and wind occurs, we will make a decision with regards to safety in mind; if we cannot move all hired attractions indoors due to height restrictions etc, these attractions will be removed. It is highly recommended that you purchase adverse weather insurance if you feel this is a major concern, as we do not refund any bookings due to weather inccured on arrival.
Q. I'm having an Autumn/Winter wedding/event OR I just don't trust the British weather, can we use your attractions inside?
A. You certainly can! If you have a photo and approx dimensions of your venue indoor space, simply contact us for a list of attractions that are perfect for indoor use.
Q. What will happen if any of your attractions are damaged by another client prior to or in transit to our event?
A. We tend to have two of each game available to avoid this issue happening, however where we have a special attraction, that we only have one of in stock, we will try our best to replace the attraction in time for your event or will refund the value of the attraction from your booking, and inform you as soon as we are aware this could effect your booking.
Q. What will happen if any of our party damage any of your attractions at our event?
A. Luckily many of our attractions are built in-house and unless specialist parts are required, will not incur large sums of money to repair. Where damage and/or loss of said attraction(s) has taken place, the named hirer will be contacted in writing, within 24 hours of event date completion, indicating what damage and/or loss occurred, with photographic evidence attached, where it is possible to do so. The hirer will then have up to 60 days to pay for repairs to be made to the attraction(s) or where loss has been incurred, payment for a complete unit.
Q. Do you have risk assessment/insurance/pat testing certificates available?
A. Yes, your venue may ask you to request a risk assessment/public liability certificate for your hire. If this is the case, you can either tell your event co-ordinator to contact us directly or drop us an email and we will send them over by reply email for you. In conjunction to this information, all our staff are fully trained in the safe erection, operation and pull down of the attractions hired, we hold £5 million Public Liability insurance; our electrical machines are all in-house Nappit approved PAT Tested, our staff are all DBS Cleared and all Fun Food staff possess Basic Hygiene Certificates 1 & 2. We're proud to say you couldn't be in safer hands!
Q. What are your cancellation terms?
A. Our cancellation terms are fairly straightforward, if you need to cancel, you can expect a refund of 50% if you inform us no later than 14 days prior to the event date. If you inform us no later than 7 days prior to the event date you can expect a 25% refund of your payment. After this time, we cannot make any refund; it is recommended that you purchase event cancellation insurance, if you feel this maybe a possibility.
Q. Are you VAT registered?
A. No, not at this time.
Q. What is your phone number & why is it not listed under contact details?
A. Initial enquirers are asked to use any of our contact details to outline their query so we are able to free up our phone for our booked clients calls/messages whilst we are out on call. If you have already booked with us and require our phone number, do contact us on 07985 586 069. Any text/phone messages received asking about dates/prices etc will be politely directed to our other contact forms.
Q. Do you attend wedding fayres?
A. It is rare to find us at a wedding fayre due to our very busy diary, but if we feel a venue is suitable for our attractions and is no more than 50 miles away from SY16 4DA then we may attend, depending on availability & cost to exhibit our attractions. Do keep a watch on our facebook page for any wedding fayre announcements.
Q. Will you come to our event and take your own money, then give us a donation?
A. Sorry, we are a hire company only and never attend 'we pay you' events.
Q. We're a Charity, is there anything you can do to help us?
A. We get around 20 emails a week from various charities asking if we can attend their event for free, sadly we're unable to do this, however if you're a charity with a registered number, and hiring one of our Fundraising Hire Packages, we deduct 10% from the cost shown when hiring any package on that page only (discount does not apply to any additional travel costs you may incur). All our standard terms apply.
Q. If you're unavailable/unable to attend our event, is there anyone else I can try?
A. Yes, where we are unavailable for hire, do contact www.traditionalfair.co.uk.
Q. Can I purchase/copy your attractions?
A. We're delighted you feel our attractions are perfect for your own business, however our attractions are part of our niche business and as such not for sale or to be copied. Anyone found to be copying and then selling and/or hiring our attraction designs can expect to receive a letter outlining their legal options from our Solicitor.