HIRE TERMS/FAQ's

Q. How easy is it to make an enquiry?

A. Very easy indeed! Contact us to let us know the attractions you'd like to hire from us, your full hire date, time of hire required (do not include set up/pull down time) and venue postcode for an accurate quote and to see if we're available. We are unable to send you a quote without this information.​

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Q. What are your delivery and collection terms?

A. Traditional Fairground Co. are based in Bangor (LL57), and we do not attend any single day hire over 50 miles from our base. Delivery & collection is charged at £1.95 per mile (charged one way), using www.theaa.com/route-planner for mileage calculation.

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Q. Can you attend our event for free or give us a donation from your profits, to attend our event?

A. Sorry, we do not attend events where we are expected to provide our attractions for free or make any payments for attendance, we are a paid hire company only. For charities and schools we do offer a 10% discounted rate on hire charges.

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Q. Do you work with Agents?

A. All contracts issued by Traditional Fairground Co., must be issued directly to and paid by the hire enquirer themselves. If an agent wishes to hire us for their prospective client, it is the agents name and details we will require for invoicing and payment, not their client. 

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Q. What are your Standard Hire Terms?

A. Standard hire terms are as follows:~
Funfair Fete Games up to 4 hours 'straight through' hire, i.e., 2pm to 6pm. 

Fairground Organ up to 4 hours manned 'straight through' hire, i.e. 2pm to 6pm.

Fairground High Striker up to 4 hours manned 'straight through' hire, i.e. 2pm to 6pm.

Candy Floss & Popcorn Cart up to 2 hours 'straight through' serving time hire, i.e. 2pm to 4pm, or until portioned foods run out (whichever comes first).  No standard hire time ever ends past 8pm (hire after this time incurs a non-standard hire time charge of £100.00). 

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Q. Can we add extra hours to our hire time?

A. Yes, extra hours are a non standard hire term and are charged at the additional rate of £50 per hour and must run into the original hire time, i.e., 11am to 3pm becomes 11am to 4pm. Just let us know if you'd like to add additional hire time to your quote when making your enquiry. 

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Q. What's the earliest hire can start at and what's the latest hire can finish?

A. All hire is for straight through hire (no break), and the earliest standard time we start is 8am; the latest standard time we finish is 8pm. Before and after these times a 'non-standard time' charge of £100.00 will be added to your quote.  All one day hire bookings must end strictly no later than midnight on the day of hire.

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Q. Do you offer longer term hire?

A. Yes, for production work, studio, filming, theatre, company seasonal hire, we offer longer term hire with discounts applied.  If this is something you'd like more information on, don't hesitate to contact us, with your venue postcode, prospective hire dates (must be continuous) and attractions required for an accurate quote.

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Q. I want to hire a couple of attractions only OR I want to hire for less time than advertised; can I get a discount off the full cost?

A. No, our standard hire booking terms are set as 'up to', no discount is given if you wish to hire less than these hours. Similarly, you must hire the attraction(s) packages as they are advertised.

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Q. What is your Booking Process/How do we make a Booking with you?

A1. STANDARD BOOKINGS are any bookings less than 12 months from enquiry to date hire (we do not open our diary for booking dates over 12 months).

• To secure your date into our diary, we send you a Booking Questionnaire, which must be answered and returned to us, within 5 working days of our email send date. Failure to do so will mean your booking request is deemed no longer required and will be automatically removed from our system. 

• After receipt of your completed Booking Questionnaire, we issue you with a Booking Invoice, which outlines your hire requirements along with our payment details. We require your full Balance Payment, on or before 28 days of your hire date. An email reminder approx. 2 weeks before your Balance Payment due date will be sent to you.

• Once we receive your Balance Payment, we send you a Booking Receipt, along with our Health & Safety documents and Public Liability Insurance certificate, for you to read and keep, or pass onto your hire venue. 

• Any payment not received as scheduled will constitute an automatic cancellation on the part of the client and Traditional Fairground Co. will not attend to your hire request.

A3. SHORT NOTICE BOOKINGS are any bookings less than 28 days from enquiry to hire date. 

• Terms will be made clear at the point of quote and full balance on booking is required.

• Once we receive your full booking payment, we send you a booking receipt, along with our Health & Safety documents and Public Liability Insurance certificate, for you to read and keep, or pass onto your hire venue. 

• Any payment not received as scheduled will constitute an automatic cancellation on the part of the client and Traditional Fairground Co. will not attend to your hire request.

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Q. What payment methods do you accept?

A. We accept balance payments by BACS, Bank Transfer, most Mastercard/Visa Credit or Debit Cards, and most Company Credit or Debit Cards (via https://squareup.com/gb/en), GBP Sterling Cheque can only be accepted for full balance on booking and must be fully cleared before hire can commence. We do not accept Cash or PayPal payments for hire bookings.

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Q. Can we pay you after the balance due date or even after the event hire date?

A. No, all balances/invoices must be strictly paid in full prior to event hire date. Any payment not received as scheduled will constitute a cancellation on the part of the client and Traditional Fairground Co. will not attend. 

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Q. Are you VAT registered or a Ltd Company?

A. No.

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Q. Do you have Risk Assessment/Public Liability Insurance/DBS/Pat Testing/Hygiene certificates available?

A. Yes, staff are trained in the safe erection, operation and dismantling of all attractions hired, we hold £5 million Public Liability insurance; electrical machines are PAT Tested, our staff are DBS Certified and our Candy Floss & Popcorn servers possess Basic Hygiene Certificates 1 & 2. Finally, we are Gwynedd Council hygiene rated 5.

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Q. What kind of access do you require on the day to set up and pull down attractions?

A. We require clear access at the venue you wish our attractions to be set up at. We will either be using a Transporter size Van, an SUV size vehicle, sometimes with a trailer attached. We need our access point to be clear and parking to be close to where the attractions will be sited. We also hire attractions which require direct build up from the van itself; please ensure this can be achieved before booking said attraction; we will not be able to refund your booking charge if we find that build up from the van is impossible when arriving on site.  For all hire bookings attended, a free dedicated parking space must be available throughout the unloading, hire time and pull down time, within 50 metres of the event hire venue.

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Q. Can we give you a layout for where we require our attractions to go on the day of hire?

A. We strive to make your event just as you imagine it to be, so where possible, we can work to a planned layout, but where we find it is unsafe or unfeasible to do so (unclear access/front of ponds/large drops/uneven ground etc) we reserve the right to amend these plans, sometimes at a moment's notice, with no effect to your booking hire charge.

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Q. Do you set up the attractions on our behalf or do we do it ourselves?

A. You don't have to lift a finger; we come along and set your attractions up, leave you to enjoy them, then quietly and unobtrusively remove them, when booked hire time is over. It's your event and we want you to enjoy it!

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Q. Do you man the stalls/fete games?

A. We man our Candy Floss & Popcorn Cart, High Striker, and Fairground Organ all for the hired times indicated on their listings. Due to insurance purposes, only a trained member of our staff can man these attractions.

We do not man the Vintage Funfair Fete Games; although for an additional charge of £100 we can offer the services of an Overseer to reset games, collect balls/beanbags etc (1 member of staff only) for the duration of the 4 hours hire time.​​

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Q. Do you provide prizeware with the Fete Games or High Striker?

A. No, neither our Fete Games or High Striker come with prizeware. If prizeware is required, do contact us for a quote, otherwise many of our clients use high street retail/discount stores or don't use prizeware at all.

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Q. What is your phone number & why is it not listed under contact details?

A. Initial enquirers are asked to use any of our contact details to outline their query, so we are able to free up our phone for our booked clients calls/messages whilst we are out on call. If you have already booked with us and require our phone number, do contact us on 07985 586 069.  Any text/phone messages received asking about dates/prices etc will be politely directed to our other contact forms.

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Q. Do you have a Privacy Policy?

A. Yes, we do! Click HERE or access it via our website menu buttons above.​​​

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Q. What do I do if the weather is terrible on the day and my attractions are outdoors?

A. If the worst comes to the worst and mother nature isn't on our side, all is not lost! Where we are safely able to set up inside your venue, we most certainly will do so and at all points we will remain in contact with you and/or your event co-ordinator to try and make a workable solution. In some instances, where heavy rain and wind occurs, we will make a decision with regards to safety in mind; if we cannot move all hired attractions indoors due to height restrictions etc, these attractions will be removed. It is highly recommended that you purchase adverse weather insurance if you feel this is a major concern, as we do not refund any bookings due to weather incurred on when travelling to and on arrival or the duration of the hire time if already set up.

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Q.  What will happen if any of your attractions are damaged by another client prior to or in transit to our event?

A.  Luckily most of our attractions are built in-house and we are generally able to repair the item in time for another event, if however, the damage occurs in transit to your event, we will of course, refund the value of the attraction from your booking, and inform you as soon as we are aware this could affect your booking.

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Q.  What will happen if you fail to attend our event due to an unexpected incident on the day?
A.  On the extremely rare occasion we are unable to attend your hire event due to an unexpected incident on the day of hire, we will endeavour to contact you as soon as we become aware of the issue occurring and refund your hire in full, with our many apologies.

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Q.  What will happen if any of our party damage any of your attractions at our event?

A.  Where damage and/or loss of said attraction(s) has taken place, the named hirer will be contacted in writing, within 24 hours of event date completion, indicating what damage and/or loss occurred, with photographic evidence attached, where it is possible to do so. The hirer will then have up to 31 days to pay for repairs to be made to the attraction(s) or where loss has been incurred, payment for a complete replacement unit.

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Q. What are your cancellation terms?

A. Our cancellation terms are fairly straightforward, if you cancel your booking with us:~

• 14 days prior to your booking hire taking place, we will give you a full refund, minus a £49.00 Administration Cancellation Fee.

• Day 13 to day 3 we will refund 50% of your full hire charge.

• Day 2 or on the hire date itself, no refund is given.

You must inform us of your cancellation either via phone 07985 586 069 (voice or text accepted) or contacting us using our Request to Cancel Booking link. Please ensure you include your booking reference on any message you leave. If you feel cancelling your event maybe a possibility, it is recommended you obtain an Event Cancellation Insurance Policy. 

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