HIRE TERMS/FAQs

Q. How easy is it to make an enquiry?

A. Very easy indeed! CONTACT us to let us know the attractions you'd like to hire from us, your full hire date, time of hire required (do not include set up/pull down time) and venue postcode for an accurate quote and to see if we're available. We are unable to send you a quote without this information.​

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Q. What are your delivery and collection terms?

A. Traditional Fairground Co. are based in Bangor (LL57), and we do not attend any single day hire over 80 miles from our base. Delivery & collection is charged at £1.95 per mile (charged one way), using www.theaa.com/route-planner for mileage calculation.

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Q. Can you attend our event for free or give us a donation from your profits, to attend our event?

A. We only ever attend large established public events on this basis. If you feel your event is suitable, contact us for further details/terms.

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Q. Do you work with Agents?

A. All contracts issued by Traditional Fairground Co., must be issued directly to and paid by the hire enquirer themselves. If an agent wishes to hire us for their prospective client, it is the agents name and details we will require for invoicing and payment, not their client. ​​​​​

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Q. Why can't we see your prices online?

A. Quotes are always bespoke, as each given depends on time of hire, attractions required and delivery/collection costs. Because of this, it's better for us to send over an accurate non obligation quote, which incorporates all your hire needs.

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Q. Do you offer longer term hire?

A. Yes, for production work, studio, filming, theatre, company seasonal hire, we offer longer term hire with discounts applied.  If this is something you'd like more information on, don't hesitate to contact us, with your venue postcode, prospective hire dates (must be continuous) and attractions required for an accurate quote. ​​

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Q. What is your Booking Process/How do we make a Booking with you?

A1. STANDARD BOOKINGS are any bookings made less than 12 months before the hire date. 

To reserve your date, we will send you a Booking Questionnaire. This must be completed and returned within 5 working days of the email send date. If we do not receive the completed questionnaire within this timeframe, your booking request will be considered cancelled and automatically removed from our system.

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Once we receive your completed Booking Questionnaire, we will issue a Booking Invoice confirming your hire requirements and our payment details.

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Full payment must be received no later than 28 days before your hire date. We will send a reminder email approximately 2 weeks before the payment due date.

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After full payment has been received, we send you the following documents, which you can keep for your records and/or pass on to your venue:

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• A Booking Receipt

• Our Health & Safety documents

• Our Public Liability Insurance certificate

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Failure to make payment by the due date will result in automatic cancellation of the booking. In this case, Traditional Fairground Co. will not attend the hire.

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A3. SHORT NOTICE BOOKINGS are any bookings made less than 28 days before the hire date.

Payment terms for short notice bookings will be confirmed at the quotation stage, and full payment is required at the time of booking.

 

After full payment has been received, we send you the following documents, which you can keep for your records and/or pass on to your venue:

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• A Booking Receipt

• Our Health & Safety documents

• Our Public Liability Insurance certificate

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Failure to make payment as agreed will result in automatic cancellation of the booking. In this case, Traditional Fairground Co. will not attend the hire.

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Q. What payment methods do you accept?

A. We accept balance payments by BACS, Bank Transfer, most Mastercard/Visa Credit or Debit Cards, and most Company Credit or Debit Cards (via https://squareup.com/gb/en). GBP Sterling Cheque can only be accepted for full balance on booking and must be fully cleared before hire can commence. We do not accept Cash or PayPal payments for hire bookings.

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Q. Can we pay you after the balance due date or even after the event hire date?

A. No, all balances/invoices must be strictly paid in full prior to event hire date. Any payment not received as scheduled will constitute a cancellation on the part of the client and Traditional Fairground Co. will not attend. 

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Q. Are you VAT registered or a Ltd Company?

A. No.

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Q. Do you have Risk Assessment/Public Liability Insurance/DBS/Pat Testing/Hygiene certificates available?

A. Yes, staff are trained in the safe erection, operation and dismantling of all attractions hired, we hold £5 million Public Liability insurance; electrical machines are PAT Tested, our staff are DBS Certified and our Food servers possess Basic Hygiene Certificates 1 & 2. Finally, we are Gwynedd Council hygiene rated 5.

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Q. What kind of access do you require on the day to set up and pull down attractions?

A. Clear venue access is required for all bookings, as we may arrive in either a Transporter-sized van or SUV. Parking must be available within 50 metres of the setup area and remain free for unloading, the duration of the hire, and pack down. Some attractions are built directly from the vehicle, so please ensure suitable access and space are available before booking, as refunds cannot be given if setup is not possible on arrival.

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Q. Can we give you a layout for where we require our attractions to go on the day of hire?

A. We strive to make your event just as you imagine it to be, so where possible, we can work to a planned layout, but where we find it is unsafe or unfeasible to do so (unclear access/front of ponds/large drops/uneven ground etc) we reserve the right to amend these plans, sometimes at a moment's notice, with no effect to your booking hire charge.

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Q. Do you set up the attractions on our behalf or do we do it ourselves?

A. You don't have to lift a finger; we come along and set your attractions up, leave you to enjoy them, then quietly and unobtrusively remove them, when booked hire time is over. It's your event and we want you to enjoy it!

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Q. Do you man the stalls/fete games?

A. We man our Candy Floss & Popcorn Cart, Roast Chestnut Cart, 14ft High Striker, Penny Arcade, Hook-a-Duck Stall and Fairground Organ all for the hired times indicated on their listings. Due to insurance purposes, only a trained member of our staff can man these attractions.

We do not man the Vintage Funfair Fete Games; although for an additional charge we can offer the services of an Overseer to reset games, collect balls/beanbags etc (1 member of staff only) for the duration of the hire time.​​

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Q. Do you provide prizeware with your attractions?

A. No, none of our Fairground Attractions come with prizeware. If prizeware is required, do contact us for a quote, otherwise many of our clients use high street retail/discount stores or don't use prizeware at all.

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Q. What is your phone number & why is it not listed under contact details?

A. Initial enquirers are asked to use any of our contact details to outline their query, so we are able to free up our phone for our booked clients calls/messages whilst we are out on call. If you have already booked with us and require our phone number, do contact us on 07985 586 069.  Any text/phone messages received asking about dates/prices etc will be politely directed to our other contact forms.​​​

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Q. What do I do if the weather is terrible on the day and my attractions are outdoors?

A. If poor weather affects your event, we will always try to find a workable solution. Where it is safe and practical to do so, we will set up inside your venue and remain in contact with you and/or your event co-ordinator throughout. In cases of heavy rain or strong winds, some attractions may need to be removed for safety reasons, particularly where indoor setup is not possible due to space or height restrictions.

We strongly recommend purchasing adverse weather insurance if this is a concern, as we do not offer refunds for weather-related issues during travel, on arrival, or once equipment has been set up for the hire period.

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Q.  What will happen if any of your attractions are damaged by another client prior to or in transit to our event?

A.  Luckily most of our attractions are built in-house and we are generally able to repair the item in time for another event, if however, the damage occurs in transit to your event, we will of course, refund the value of the attraction from your booking, and inform you as soon as we are aware this could affect your booking.

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Q.  What will happen if you fail to attend our event due to an unexpected incident on the day?
A.  On the rare occasion we are unable to attend your hire event due to an unexpected incident/extreme weather on the day of hire, we will endeavour to contact you as soon as we become aware of the issue occurring and refund your hire fees in full, with our many apologies.

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Q.  What will happen if any of our party damage any of your attractions at our event?

A.  Where damage and/or loss of said attraction(s) has taken place, the named hirer will be contacted in writing, within 24 hours of event date completion, indicating what damage and/or loss occurred, with photographic evidence attached, where it is possible to do so. The hirer will then have up to 28 days to pay for repairs to be made to the attraction(s) or where total loss has been incurred, payment for a complete replacement unit.

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Q. What are your cancellation terms?

A.  Our cancellation policy is simple:

• If you cancel 14 days or more before your booking, you will receive a full refund, minus a £49 administration fee.

• If you cancel between 13 and 3 days before your booking, you will receive a 50% refund of the total hire charge.

• If you cancel within 2 days of the booking or on the hire date itself, no refund will be issued.

You must inform us of your cancellation either via phone 07985 586 069 (voice or text accepted) or contacting us using our Request to Cancel Booking email. Please ensure you include your booking reference on any message you leave. If you feel cancelling your event maybe a possibility, it is recommended you obtain an Event Cancellation Insurance Policy. 

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